Don’t panic. Here’s how to recover your account details, login, and alter your details.
Step 1 - Get a new password
Go here and enter the email address you registered with: https://theferret.scot/wp-login.php?action=lostpassword
If you don’t know this, you’ll need to get in touch using this form: https://theferret.scot/contact/
If you can’t access that password recovery screen and you receive a “locked out” message, then you need to wait 2 hours, or use a computer with a different IP address. This is a security measure we have in place to stop our site getting hacked. It is triggered if you use an incorrect password too many times in quick succession.
You should receive an email that lets you reset your password. Follow the instructions in that email.
Step 2 - Change your account details
Once you’ve reset your password, you can go here to edit your account details: https://theferret.scot/membership-account/
Careful! If you cancel your subscription you will be restricted to viewing 3 stories per month.
On that screen you can edit your subscription plan, and you can use the Edit Profile link to change your email address and password.
If you still hit the paywall after logging in
You could try this: Even after signing in, I still hit the Paywall. What's going on?
If you have trouble remembering your password.
Everyone has too many passwords to remember. You could try using a password manager like Last Pass.
If you’re still having problems accessing the site, please get in touch and we’ll do our best to help. Use this form to do that: https://theferret.scot/contact/